General Terms and Conditions

Effective: October 27, 2021

Interpretative Provisions

Terms and Conditions (T&C): General terms and conditions for household-sized solar power systems.

Agreement: A Contract for Work concluded between the Client and the Contractor regarding the design, authorization, and installation of a household-sized solar power system.

Contracting Parties:

• Contractor: A1 Solar Kft.
  (Registered office: 1222 Budapest, Méz Street 11, Tax number: 27285248-2-43)

• Client: A natural or legal person who is a party to the Agreement.

Household-Sized Solar Power System (HMKE): A small power plant connected to a low-voltage grid with a connection capacity not exceeding 50 kW.

Installation Location: The property specified in the Agreement.

Additional Work: Work ordered subsequently, especially due to design modifications, provided it does not make the contractor’s task disproportionately burdensome.

Extra Work: Technically necessary work required to complete what is specified in the Agreement.
(The Contractor may demand compensation for the costs of such extra work from the Client if such costs were unforeseeable at the time of concluding the Agreement.)

Force Majeure: Circumstances beyond the control of the party, except if these arose due to reasons attributable to the breaching party.

Civil Code (Ptk.): Act V of 2013 on the Civil Code.

Introductory Provisions

1.1. These General Terms and Conditions (hereinafter referred to as T&C) form an inseparable part of the Contract for Work (hereinafter referred to as Agreement) concluded between the Client and the Contractor for the design, authorization, and installation of household-sized solar power systems (hereinafter referred to as HMKE), window replacement, and heat pump installation.

1.2. In the event of a conflict between the Agreement’s text and its annexes and these T&C, the provisions of the Agreement shall prevail.

2. Communication

2.1. The Parties agree to consult and settle all significant circumstances and conditions in writing (via email), using the contact addresses specified in the Agreement. Communications through these email addresses, including copies, shall be considered official notifications.

2.2. The Parties are obligated to notify the other Party in writing without delay about any circumstance that jeopardizes or hinders the success or timely completion of the work. The Party failing to meet this notification obligation shall bear liability for any resulting damage.

2.3. The Parties agree that any changes or necessary additional or extra works during the performance of the Agreement must be mutually discussed and documented in a protocol.

2.4. The Parties agree to handle the provisions of the Agreement and the exchanged information during its performance as confidential, except for information that cannot be kept confidential under the law.

3. Contractor’s Fee

3.1. The Contractor is entitled to the fee specified in the Agreement for completing the assigned tasks.

3.2. For window replacement, the Contractor’s fee includes dismantling and installation but excludes costs for post-work masonry repairs, painting, removal of polyurethane foam, framing, shading products, and mosquito nets.

3.3. The Client shall pay the Contractor’s fee after the successful technical handover, certified by a Completion Certificate signed by both Parties, and upon receiving the invoice issued by the Contractor.

3.4. The Client agrees to inform the Contractor of their invoicing requirements (e.g., reverse charge VAT) before billing.

3.5. After completing the tasks, replacing the existing electricity meter with a new one is required. The Contractor is responsible only for preparing the necessary documentation and conducting the approval process for the replacement. The actual meter replacement is the utility service provider’s responsibility. Payment of the Contractor’s fee is contingent upon the successful technical handover, including the preparation of the aforementioned documentation but not the meter replacement itself.

3.6. In case of delayed payment, the Contractor is entitled to enforce the statutory late payment interest applicable at the time.

3.7. All delivered and installed equipment shall remain the Contractor’s property until full payment of the Contractor’s fee. If the Client fails to meet their payment obligations on time, the Contractor reserves the right to disassemble and remove the solar system at the Client’s expense. The Client also acknowledges that they shall bear the costs of non-reusable materials, which the Contractor is entitled to invoice.

3.8. The Contractor may adjust the agreed price if unforeseen or unforeseeable circumstances (e.g., industry changes, transportation issues, emergencies) lead to losses after the work is completed. The Contractor declares not to increase the price beyond the original profit margin. If the Client does not accept the adjustment, the Contractor may terminate the Agreement unilaterally and invoice for the work completed up to that point.

3.9. If the electricity provider rejects the application in the Technical Economic Information, the Parties shall renegotiate the technical content and pricing of the Agreement.

4. Deadlines for Completion

4.1. The expected duration of the utility network connection process is 2-3 months from the application date. The Contractor does not take responsibility for the deadlines within the utility service provider’s scope, including the determination of the meter replacement date.

4.2. After receiving the Loan Agreement/Support Certificate/Support Contract, the Parties shall agree on the installation date, subject to the following conditions:

• The original signed Agreement is available.
• The Technical Economic Information is provided by the utility provider.
• The equity and supplier advance payment have been received.

4.3. The Client must ensure the following conditions for the Contractor at the pre-agreed installation time:

• Access to the site for the duration of the installation.
• Clearance of affected areas of the property (e.g., roof, yard, attic, cable routes, inverter location, electrical panel).
• Consultation availability during the entire installation process for addressing technical issues and aesthetic concerns.
• Provision of social facilities (e.g., restroom, washroom) for the Contractor’s team.

4.4. Unless otherwise agreed, the Contractor shall deliver, install, and hand over the system in working order at the installation site within 90 working days after all conditions in Section 4.2 are met. If the work requires multiple days, the Contractor shall complete the tasks and deliver the system within 90 days.

4.5. Delivery and installation outside the timeline specified in Section 4.4 may only occur if adverse weather or other conditions delay the commencement of work.

5. Technical Handover and Acceptance

5.1. Completion of the tasks outlined in the Agreement occurs on the date specified by the Contractor during the technical handover and acceptance process, as outlined in the Agreement. Both parties record the procedure in a handover-acceptance protocol, which certifies task completion and functional delivery (performance certificate). This protocol must be signed by the Client’s and Contractor’s representatives (or their authorized agents). If a responsible technical manager or supervisor was involved, they must also sign the protocol.

5.2. Utility provider authorization is a contractual obligation of the Contractor, independent of the performance and deadlines, and is not part of the handover-acceptance process.

5.3. Standardization of the metering point and/or capacity expansion required by the local utility provider, as well as the associated administrative processes, are not included in the Agreement and remain the Client’s responsibility and cost.

5.4. The installation of a fire safety disconnect switch is legally mandated under certain circumstances. If it becomes evident during construction that such a switch is required, the associated costs must be borne by the Client in addition to the agreed contract amount.

5.5. Failure of the Technical Handover and Acceptance Process

5.5.1. If the Client (or their representative or authorized agent) raises objections regarding the completion during the technical handover process, these objections must be documented in the protocol. If the issues are minor and do not obstruct acceptance (e.g., the system is suitable for its intended use and poses no life, accident, or property safety risks), the process (completion) is considered achieved upon listing the deficiencies, and the Contractor is obliged to rectify the defects promptly.

5.5.2. If the Client (or their representative or authorized agent) fails to attend or refuses to accept the completed work, the Contractor will set a new date for another handover and acceptance process, to be scheduled within 5 working days unless otherwise agreed upon. Simultaneously, the Contractor will send all documentation related to the technical handover to the Client’s provided address.

5.5.3. If the second handover process also fails and the Client does not raise any objections, the Contractor’s commission is deemed fulfilled, and the Contractor is entitled to issue an invoice.

5.5.4. If the Contractor has fulfilled their contractual obligations but the handover is obstructed by reasons attributable to the Client or beyond the Contractor’s control, the Contractor is entitled to issue a partial invoice covering 90% of the Contractor’s fee (including the advance payment).

5.6. The work shall be considered completed and contractually compliant in terms of material and workmanship if it meets professional practices, standards, and other applicable legal regulations in first-class quality. The system must be capable of error-free operational use, including all components and accessories typically necessary for its intended purpose. The Client is obliged to accept the work, and the handover cannot be delayed due to the building’s readiness state or the absence or delay of the electrical or internal building systems required for commissioning.

5.7. During the handover process, the Contractor shall provide the Client with all documentation related to the installed materials (e.g., invoices, manuals, warranties) and deliver any information or documentation necessary for the use and maintenance of the provided items.

6. Rights and Obligations of the Parties

6.1. The Parties acknowledge that the installation of a solar system is generally not subject to building permits. However, deviations may occur due to local regulations or if the project is part of a larger undertaking requiring a building permit. Before installation, the Client must notify the Contractor in writing of any such circumstances.

6.2. The Client must ensure that the conditions within their control for installation are met at the pre-agreed time:

• Providing access to the site for the duration of the installation.
• Clearing affected areas (e.g., roof, yard, attic, cable route, inverter location).
• Providing power supply.
• Allowing consultations for technical or aesthetic issues during the installation.
• Ensuring social facilities (e.g., restroom, washroom) are available for the Contractor’s team.

6.3. If the installation is delayed due to reasons attributable to the Client, additional costs (e.g., for extra trips) will be invoiced to the Client.

6.4. The Contractor is not liable for delays caused by missing or incomplete documentation from the Client or utility-related tasks outside the Contractor’s scope (e.g., meter replacement).

7. Warranty

7.1. The Contractor provides a minimum 5-year warranty on installation work. If the inverter’s product warranty exceeds five years, the installation warranty will automatically extend for all main components (solar panel, inverter, mounting structure) to match the inverter warranty.

7.2. Additional warranties beyond five years, as stated in the proposal, are the responsibility of the manufacturers, as outlined in their warranty certificates.

7.3. The Contractor’s warranty does not cover damage due to theft, vandalism, force majeure, improper use, mechanical damage, or failure to meet proper maintenance requirements.

8. Modification, Termination, and Other Provisions

8.1. The Agreement may only be modified in writing.

8.2. Either party may terminate the Agreement for cause if the other party demonstrably fails to meet their obligations.

8.3. The Parties commit to resolving disputes amicably. If no resolution is reached, disputes will fall under the jurisdiction of the court at the Contractor’s registered office.

8.4. The Client consents to the Contractor using photos taken during installation and feedback from satisfaction surveys for marketing purposes.

8.5. The Contractor’s liability and obligations under the Agreement shall be governed by the Civil Code.