1. INTRODUCTION
We place great importance on complying with the current data protection regulations and laws. Below, we provide a detailed overview of the data protection measures and data collection processes of the website a1solar.hu and A1 Solar Kft. The data is managed by A1 Solar Kft., which is responsible for handling personal data.
Contact Information:
- Full Legal Name: A1 Solar Kft.
- Email Address: info@a1solar.hu
- Postal Address: 1222 Budapest, Méz utca 11.,
WHAT PERSONAL DATA DO WE PROCESS, AND FOR WHAT PURPOSE?
Personal data refers to information that clearly identifies an individual. On the website a1solar.hu, we process the following personal data, specifying the legal basis for each:
COMMUNICATION DATA
This includes any messages sent to us through the website, email, social media, or any other form of communication. We process and retain this data to fulfill orders and provide a basis for decisions in case of legal claims. The legal basis for processing this data is the user’s legitimate interest in our services, demonstrated by the messages sent to us.
CUSTOMER DATA
This includes all data related to the purchase of products and services, such as the customer’s name, shipping and billing address, email address, phone number, and details of purchased products. We process this data to successfully fulfill orders and maintain legally compliant purchase records. The legal basis for processing this data is the performance of a contract between the customer and A1 Solar Kft.
USER DATA
This includes data generated during the use of the website that ensures the site’s technical operation, security, activity backups, and access to relevant content. The legal basis for processing this data is the user’s legitimate interest in accessing our services, for which storing this data is necessary.
TECHNICAL DATA
This includes data generated while using the site, such as IP address, login information, browser details, page visit times, page views and navigation paths, number and timing of visits, time zones, and device details used to view the site. The data source is our analytics software. We process this data to analyze user behavior, maintain site security, and evaluate the effectiveness of our marketing decisions. The legal basis for processing this data is the user’s legitimate interest in ensuring secure and effective operations.
MARKETING DATA
This includes visitor preferences regarding the type of marketing content they wish to receive. We process this data to enable participation in sweepstakes and to send advertisements related to products or services of interest to the user. The legal basis for processing this data is the user’s legitimate interest, which allows us to process and use this data responsibly for business growth and effective operations. Occasionally, we may use this data for purposes such as targeted, relevant advertisements on the Facebook™ platform and other dynamic advertising surfaces, as well as to measure the effectiveness of these ads. We do not collect sensitive data such as ethnicity, religious beliefs, sexual orientation, political views, trade union membership, health background, or genetic and biometric information.
3. HOW DO WE COLLECT DATA?
We may collect personal data in the following ways:
- Directly provided by the user: For example, when placing an order or sending a message.
- Automatically collected during site usage: For instance, through cookies and similar technologies, which only operate after the user provides consent. For more details, please refer to our Cookie Declaration.
- Received from external partners: For example, analytics services like Google (non-EU partner), advertising networks like Facebook™ (non-EU partner), or payment providers like PayPal (non-EU partner) and Barion.
4. OUR DATA PROTECTION MEASURES
A1 Solar Kft. is committed to protecting user data and complying with relevant regulations. After conducting a data protection impact assessment for the site, we compiled a list of collected data, their necessity, legal basis, and compliance with regulations. To protect data provided via forms and generated on the site, we apply SSL certification across the website (Let’s Encrypt Authority X3 certification). To safeguard against attacks, we use premium security software (iThemes Security Pro) to prevent brute force and malware attacks.
User and purchase data stored in our databases are encrypted (pseudonymized), ensuring they are unreadable to external parties. This Privacy Policy provides users with the ability to request information about the handling of their personal data, as well as modify or delete their personal data.
Occasionally, it may be necessary to share data with service providers essential to our business operations (e.g., hosting providers, couriers, newsletter software providers). In such cases, we ensure our partners comply with GDPR requirements and, for US-based partners, participate in the EU-US Privacy Shield initiative. We also sign data processing agreements with these partners to ensure responsible data management.
5. MARKETING COMMUNICATION
Marketing communication is essential for our business operations. The legal basis for processing related data is the user’s demonstrated interest in our services or their explicit consent. In accordance with the European Union’s Privacy and Electronic Communications Regulations (PECR), we send marketing messages to our users if they have purchased from us or explicitly consented to receiving such messages. We always provide a clear option to opt-out and unsubscribe from these communications. Each email contains a link to unsubscribe, and users can request removal from the database by contacting us at info@a1solar.hu. Even after unsubscribing from marketing communications, we may still send messages related to order fulfillment.
6. NOTE ON PERSONAL DATA
Sometimes, it is necessary to share personal data with certain partners to maintain normal business operations:
- IT service providers and companies responsible for troubleshooting and maintaining IT systems.
- Expert partners, such as lawyers, accountants, bankers, and insurers.
- Government authorities requesting reports on our activities.
- Payment service providers handling secure processing of bank card data.
- Courier services fulfilling incoming orders to the specified delivery address.
International Data Transfers
Occasionally, to maintain business operations, it may be necessary to share user data with service providers located outside the European Economic Area (EEA). Non-EEA countries often do not provide the same level of data protection, and European law prohibits exporting data without meeting specific conditions. Whenever personal data is transferred outside the EEA, we take the following steps in addition to those outlined in Section 4 to ensure the data is handled securely:
- We only transfer data to countries deemed adequate by the European Commission in terms of data security.
- We only use US-based services that are part of the EU-US Privacy Shield initiative.
- If the above conditions are not met, we seek the user’s explicit consent before transferring data. This consent can be withdrawn at any time.
Links to External Websites
This website may occasionally contain links to external websites or embedded code snippets that enable external services. Clicking on these links or using these embedded features may allow third-party partners to collect user data. While we carefully review our partners, we have no control over their data protection practices and cannot be held responsible for their policies.
7. DATA RETENTION PERIOD
We only store user data as long as it is required for legal, accounting, or reporting obligations, or for the operation of our services. When determining the retention period, we consider the volume, nature, and sensitivity of the data, as well as the potential impact of a breach in the event of a data protection incident. For tax purposes, we must retain customers’ billing and purchase data for at least 8 years to comply with legal requirements. In some cases, we may anonymize the data for statistical purposes, in which case it may be stored indefinitely without further notice.
8. USER RIGHTS
As a citizen of the European Union, the General Data Protection Regulation (GDPR) grants the following rights to website users:
a) Access to Personal Data
Users have the right to request a copy of the personal data stored by A1 Solar Kft. This request is generally fulfilled free of charge within 14 days. In cases of repeated, abusive, or unwarranted requests, A1 Solar Kft. may charge a reasonable fee and may require additional time to fulfill the request. Additionally, A1 Solar Kft. may request proof of identity to prevent misuse. To request access to personal data, please email us at info@a1solar.hu.
b) Request for Data Modification
If personal data has changed or was provided incorrectly, users have the right to request data modification. To update personal data, please contact us at info@a1solar.hu.
c) Request for Data Deletion
Users have the right to request the deletion of all personal data. This request will be fulfilled free of charge within 14 days of submission. After data deletion, the user account will no longer be accessible, and any purchased materials may also become unavailable since personal data associated with the account is essential for accessing the service. A1 Solar Kft. may request proof of identity before data deletion to prevent misuse. To request data deletion, please use the contact form above.
d) Restriction on Data Sharing
Users have the right to request restrictions on sharing their data with third parties (service partners). When submitting a request, users may specify the partners they wish to restrict. It is important to note that certain service providers are essential for the website’s operation (e.g., Barion as a payment provider), and restricting them may render services on the website unavailable to the user. A1 Solar Kft. may request proof of identity before restricting data sharing to prevent misuse. To request data sharing restrictions, please use the contact form above.
Hungarian Data Protection Authority (NAIH)
The official authority in Hungary overseeing data protection matters is the National Authority for Data Protection and Freedom of Information (NAIH). Users can find more information about their rights on the NAIH website.
9. ANONYMIZED DATA AND “COOKIES”
On the website a1solar.hu, in email communications, and in advertisements, so-called “cookies” and similar technologies, such as tracking codes, remarketing tags, and pixels, are used, which are activated only after the user’s consent. These technologies help us better understand user behavior and preferences, thereby improving the quality and efficiency of our operations. Our goal is to make the use of a1solar.hu as user-friendly and personalized as possible. If users wish to prevent the collection of non-personal data by these technologies, they can do so in the following ways:
- By disabling the loading of these technologies using the cookie warnings displayed on the website.
- By disabling cookies in their browser.
For further information about additional cookies and tracking codes used on a1solar.hu, please refer to our Cookie Policy.
1. WHAT ARE COOKIES, AND HOW CAN YOU MODIFY SETTINGS?
Cookies (hereafter referred to as „cookie” or „cookies”) are small text files that a website can use to make the user experience more efficient. Some cookies are temporary and disappear when the browser is closed, while others are persistent and remain on your device for an extended period.
According to legislation, cookies may be stored on your device if they are strictly necessary for the operation of our website. For all other types of cookies, we need your permission.
This website uses different types of cookies. Some cookies are placed by third-party service providers that appear on our pages.
Browsers allow for cookie settings to be changed. Most browsers accept cookies by default, but you can modify this setting to prevent automatic acceptance. To learn more about changing browser settings, consult your browser’s instructions or help section. Information on cookie settings for popular browsers is available via the following links:
- Google Chrome
- Firefox
- Microsoft Internet Explorer 11
- Microsoft Internet Explorer 10
- Microsoft Edge
- Safari
2. WHERE IS COOKIE INFORMATION AND CONSENT PROVIDED?
When you visit our website for the first time, a pop-up window appears at the top of the screen, allowing you to specify which cookies you consent to. This informational window also contains a link to this Privacy Policy.
3. TYPES OF COOKIES
3.1. Essential Cookies
Essential cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
- PHPSESSID: Preserves the user’s session state across page requests until the browser is closed.
- CookieConsent: Stores the user’s cookie consent preferences for the domain. (1 year)
- __cfduid: Identifies internet traffic via Cloudflare. (1 year)
- JSESSIONID: Assigns a unique, anonymous identifier for each page session to improve usability. (until the browser is closed)
- wp_woocommerce_session_: Retains cart contents during navigation. (until the browser is closed)
- woocommerce_items_in_cart: Retains cart contents during navigation. (until the browser is closed)
- wc_cart_hash_: Links a unique identifier to each customer to associate orders with them. (1 day)
3.2. Preference Cookies
Preference cookies allow the website to remember information that changes how the website behaves or looks, such as your preferred language or the region you are in.
3.3. Statistical Cookies
Statistical cookies help website owners understand how visitors interact with the website by collecting and reporting information anonymously.
- _ga: Records a unique identifier for compiling anonymous statistical data about website use. (2 years)
- _gid: Records a unique identifier for compiling anonymous statistical data about website use. (2 years)
- _gat: Used by Google Analytics to throttle request rates. (until the browser is closed)
- collect: Gathers data about the user’s device and browsing habits for Google Analytics. (until the browser is closed)
3.4. Marketing Cookies
Marketing cookies track visitors’ activities on websites to display relevant advertisements tailored to the individual user, encourage engagement, and show preferred content.
- ads/ga-audiences: Used by Google AdWords to target users likely to convert based on browsing behavior. (until the browser is closed)
- pref: Records a unique identifier used by Google for YouTube video statistics. (8 months)
- fr: Used by Facebook to target users likely to convert based on browsing behavior. (3 months)
- tr: Used by Facebook for conversion tracking. (until the browser is closed)
4. MANAGING AND DISABLING COOKIES
Modern browsers allow users to modify their cookie settings. While most browsers accept cookies by default, this setting can be changed to prevent automatic acceptance. Adjusting your browser settings ensures you are prompted to choose cookie preferences each time. Even when cookies are enabled, no identifier or password is stored. Services can be safely used even if cookies are accepted.
Please note, as cookies are intended to support website usability and processes, disabling cookies may prevent full functionality of the website. The website may not operate as designed in such cases.
2. Scope of Activity
Wholesale distribution of solar panels and components for photovoltaic systems.
3. Definition of Customer Base
The Company considers its customer base to include business entities and sole proprietors engaged in the installation of photovoltaic systems, whose activities include electrical installations, the trade of electrical equipment, and solar panel installation.
The Company reserves the right to verify the existence of such business activities. The Company notes that it does not sell goods to private individuals acting outside their profession, independent occupation, or business activity. Therefore, the provisions of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses do not apply. Hereafter, entities falling into the aforementioned customer base will be referred to as the „Customer.”
4. Formation of Purchase/Supply Agreement
The Customer may place their order request with the relevant sales representative via email, telephone, or in person. If the ordered goods are in stock, the sales representative will issue a quotation or pro forma invoice according to the Customer’s request, listing the ordered items, quantities, and prices.
If the ordered goods are out of stock and require procurement, the sales representative will issue a pro forma invoice for a 25% deposit. The payment of this 25% deposit is a prerequisite for the procurement of out-of-stock items. Credit limits cannot be used to cover the deposit for out-of-stock items.
By paying the invoice within the specified deadline (via scanned document, email, or postal letter), the Customer irrevocably accepts the terms, prices, and provisions outlined in the GTC, and the order is considered finalized.
The Customer is responsible for verifying the content of the order confirmation upon receipt. The Company is not liable for delays or inaccuracies in the order submission. If the full amount of the pro forma invoice is not paid by the deadline, the quantities reserved in the enterprise resource planning (ERP) system will be released, and the order will be canceled.
5. Pricing and Payment Terms
The Customers (wholesale partners) can access pricing through periodically distributed price lists. Upon the release of a new price list, the previous price lists and promotions become void. Prices in the price list are stated in Hungarian Forints (HUF) and exclude VAT.
If a price change occurs, it does not apply to orders that have already been irrevocably confirmed under Section 4. Payment in Euros is also accepted, in which case the prices in the current wholesale price list will apply.
6. Fulfillment of Orders
The Company is only obligated to fulfill orders that it has confirmed in writing. If the procurement of goods becomes impossible for reasons beyond the Company’s control or if fulfillment would involve disproportionate difficulties due to similar circumstances, the Company may inform the Customer of the situation and is released from its delivery obligation for the duration of the circumstances.
7. Receiving and Storing Goods
Accepted orders can be collected upon prior arrangement with the sales representative. Goods may be received either in person at the warehouse or delivered to the address specified by the Customer. During personal collection, the Company must provide the necessary personnel and equipment for handing over the goods, and the Customer must ensure the conditions required for receipt.
Goods and equipment will only be issued after full payment of the purchase price or activation of the credit limit. Any adverse consequences resulting from the failure to fulfill these obligations fall under the responsibility of the party at fault.
When goods are shipped by the Customer’s arranged transportation, the Company’s responsibility is fulfilled once the goods are handed over to the shipping or courier service. The shipping or courier service is responsible for any damages or losses during transit, and any resulting claims or insurance processes are the responsibility of the Customer.
Consequences of Delay
In the event of payment delay, the Customer is obligated to pay late payment interest as stipulated by Hungarian Civil Code (Ptk.) for businesses, which at the time of contract creation is the central bank base interest rate plus 8% (eight percent), as well as a flat recovery cost fee of €40, converted to Hungarian Forints based on the Hungarian National Bank’s official exchange rate on the first day of the delayed payment obligation.
The Company will issue a statement detailing the late payment interest amount, which must be settled by the Customer within eight (8) days of issuance. The Company reserves the right to allocate any payments made by the Customer towards outstanding late payment interest before applying them to the principal debt.
The Company is entitled to withhold fulfillment of further orders until the Customer has settled all outstanding debts, including any accrued interest.
Price Adjustments
The Company reserves the right to unilaterally determine and adjust prices at any time, including for ongoing transactions where the deposit invoice has already been settled, but the final invoice has not yet been issued or paid. No prior notice is required for such price adjustments.
Payment Guarantees
In the event of delayed payment, the value of goods purchased under the contract and resold by the Customer will directly belong to the Company. Additionally, goods purchased from the Company but not yet resold serve as collateral for the Customer’s outstanding payment obligations to the Company.
If the Customer violates the provisions of this clause by diverting goods or funds designated as collateral for the Company’s claims, the Customer assumes full liability for all resulting consequences.
Inspection and Acceptance of Goods
Upon receipt of the goods, whether in person or delivered, the Customer is responsible for inspecting the goods and signing to confirm receipt of the correct items in the correct quantities. Any discrepancies, damages, or shortages must be noted on the delivery document at the time of receipt. The Company will not accept complaints after the goods have been handed over.
Goods must be collected during business hours and at a time agreed upon with the Company. For personal collection, if the goods are in stock, the Customer must collect them within eight (8) calendar days. For out-of-stock goods, the Customer must collect them within eight (8) calendar days of notification from the sales representative that the goods are available.
Storage Fees
If goods are not collected within the specified eight (8) calendar days, the Company will charge a storage fee of net 1,000 HUF/m²/day. For solar panels, storage fees are calculated per pallet (1.8 m²), rounded up to the nearest whole pallet. For inverters and mounting equipment, fees are calculated per EUR pallet (0.96 m²), while aluminum profiles are charged at 0.03 m² per meter.
Repackaging Fees
If the Customer requests modifications to the order (e.g., quantity, item type, or delivery volume) after it has already been prepared for shipment, the Company will charge a repackaging fee of 3,000 HUF per affected pallet or bundle.
Uncollected Goods
If the Customer fails to collect goods on the agreed date, storage fees will be applied starting from the second day after preparation. These fees are consistent with the rates for storage exceeding eight (8) calendar days.
Return of Goods
Goods may be returned within ten (10) calendar days of purchase, subject to an administrative and logistical restocking fee of:
- 10% of the net price for mounting structures.
- 5% of the net price for solar panels and inverters.
Returns must be in their original packaging, undamaged, and unused. The Customer must issue an invoice for the returned goods in the amount specified on the original supplier order from the Company, with an 8-day payment deadline. Immediate offsets are not permitted.
8. Retention of Ownership
The Company retains ownership of the goods until the full purchase price has been paid. The Customer must tolerate any necessary measures taken by the Company to enforce its retained ownership rights.
9. Warranty, Guarantee, Technical Compliance, and Documentation
The Company provides warranty coverage as stipulated by the manufacturers’ warranty terms. Warranty details for solar panels and inverters are included in the warranty certificate issued with the invoice. For mounting structures, the warranty is 12 years, and for DC electrical products, it is 1 year, subject to compliance with the manufacturer’s instructions for use and installation.
Warranty claims must be addressed at the Company’s warehouse (2051 Biatorbágy, Erdőalja u. 6.) or at the service centers listed on the warranty certificate or the manufacturer’s website. If the manufacturer maintains a service network in Hungary, the Company is not obligated to handle warranty claims.
System design and distribution (e.g., compliance, quantity of mounting components, and structural or technical adequacy) are the sole responsibility of the Customer.
Solar panels and inverters are shipped with English-language manuals, which may be downloaded online. The Company is not responsible for providing translations unless the manufacturer supplies Hungarian-language documentation.
10. Termination of Contract
The Customer may cancel an accepted and confirmed order for in-stock items by paying a cancellation fee of 1%, deducted from the deposit as an administrative cost. For out-of-stock items, cancellation is only permitted if the Company’s supplier partner accepts the cancellation without legal consequences. In such cases, the Customer must also cover any incurred shipping or additional costs in addition to the 1% cancellation fee.
The Company reserves the right to unilaterally terminate a sale/delivery contract or require additional guarantees for fulfillment if the Customer is subject to bankruptcy, liquidation, dissolution, forced deletion, tax number revocation, enforcement, or other legal proceedings affecting solvency. In such cases, the Company will refund any paid deposit to the Customer.
